Organizational Design and Change Management for IT Transformation: A Case Study
James J. Cusick

A case study is presented in Organizational Design and Change Management. Within the global Information Services Company Wolters Kluwer, a significant organization change was planned and conducted to centralize distributed IT operations teams within one of its main Divisions. This project followed standard change models such as the Kotter Change Model and the guidance of the ITIL Organizational Change Management (OCM) process. An introduction to organizational change is provided prior to a detailed description of the change project and its results. This includes the objectives, approach, and scope of the change, composition of the project team, organizational design steps, organizational design, change management approach, change implementation, and results. This study may be of assistance to researchers hoping to understand industry practice in OCM and to industry practitioners needing to plan and execute a change in their own company.

Full Text: PDF     DOI: 10.15640/jcsit.v6n1a2